Our Shipping Policy

We are not responsible for any lost, broken, or damaged items once items have been scanned into possession by USPS. All lost and damaged claims must be made through the USPS website. For damaged items, all boxes, packing materials, and damaged items must be saved until the claim is processed for USPS to validate your claim. Priority shipping entitles you to $50 of insurance through USPS. Please select this shipping option at checkout if this is important to you. If you want to purchase extra insurance, please make sure you select “Priority + Insurance” option when selecting shipping.

For any order mistakes, please contact SubLuna Botanicals in a timely manner. Items will not be replaced if contacted later than two weeks after shipping date. SubLuna is not responsible for inventory selling out due to buyer neglecting to communicate or stopping communication at any time until the situation is resolved, meaning that new tracking information is sent.

Terms and Conditions

This information, including but not limited to text, graphics, images, live, streamed, or recorded audio and video, free or paid, services, programs, educational items, and any other material (“Products”) contained on this website or produced by Arielle de Martinez, SubLuna Botanicals, or SubLuna (“Creator”) are for informational purposes only and are not intended to serve as or replace medical or professional advice. No material on this site or produced or provided by Creator is intended to be a substitute for customized professional or medical advice, diagnosis, or treatment for your individual needs. Always seek the advice of a qualified professional or medical provider with any questions you may have regarding an issue, condition, or treatment and before undertaking a new health care or self-care regimen, and never disregard professional or medical advice or delay in seeking it because of something you have read on this website. Creator approaches life and business from a lens of radical individual responsibility to make our own choices for our own individualized circumstances and expects its users to, as well. As such, it is your individual responsibility to obtain knowledge from the best sources to determine the best course of action for you.

By the word “healing”, Creator is not treating, curing, or diagnosing conditions. By accepting Creator’s information, you understand that Creator is neither a licensed counselor nor a licensed health practitioner/provider/physician. You also accept that you have not come for medical advice, diagnosis and/or treatment, and have sought this information of your own free will.

Client understands that Creator’s services are consultative in nature and that decisions made and actions taken, based on input or advice from Creator, are ultimately the complete responsibility of the Client. Client further understands that Creator shall have no liability or responsibility for any actions of Client taken (or not taken) in connection therewith. Creator makes no guarantees or warranties, expressed or implied, as to results to be achieved, or as to the consequences of any actions taken or not taken by Creator.

DISCLAIMER: PERSONAL USE ONLY. All products and education are intended solely for the purchasers individual, personal use and no replications or resell is approved unless in a writing signed by Creator.